For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at www.muhaan.in
“Service” refers to the Company’s services accessed via the Site, in which users can access information and buy products.
The terms “we,” “us,” and “our” refer to the Company.
“You” refers to you, as a user of our Site or our Service.
In this Personal Data Protection Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records that may be updated from time to time.
Examples of such Personal Data you may provide to us include your name, or other identification number, telephone numbers, mailing address, email address, network data and any other information relating to any individual which you have provided us in any form you may have submitted to us, or via other form of interaction with you.
COLLECTION OF YOUR PERSONAL INFORMATION
Generally, Muhaan collects Personal Data, either directly from you or from your authorized representatives (i.e. persons whom you have authorized, persons who have been validly identified as being you or your authorized representative pursuant to our then-current security procedures), from third parties, from publicly available sources or through our website (or any of our other online presence, including Facebook) in the following ways:
when you submit a form for a request or job application on our website or any other forms relating to any of our Products and Service
when you interact with us, for example, via telephone calls, letters, face-to-face meetings and emails;
when you use some of our services, for example, websites and apps including establishing any online accounts with us;
when you request that we contact you, be included in an email or other mailing list;
when you respond to our promotions, initiatives or to any request for additional Personal Data;
when you are contacted by, and respond to, our marketing representatives and customer service team;
when we receive references from business partners and third parties, for example, where you have been referred by them;
when you put in a reservation/purchase via any of our platforms; or
when you submit your Personal Data to us for any other reasons.
If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of such third party to provide us with their Personal Data for the respective purposes.
You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the Products and Services you have requested.
II.HOW WE USE AND SHARE INFORMATION
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.
III.HOW WE PROTECT INFORMATION
We will take reasonable efforts to protect your personal data in our possession or control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks (“Risks”).
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
However, we shall not be held responsible for Risks occurring in relation to your personal data that are beyond our control, such as Risks resulting from cyber-attacks.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While Muhaan strives to protect Users’ personal data against unauthorized access, cafe kalimpong cannot guarantee its absolute security.
IV.YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional email. You can also indicate that you do not wish to receive marketing communications from us
V.LINKS TO OTHER WEBSITES
Shipping & Tracking
How long will it take for my order to be delivered
Orders in India, once shipped, are typically delivered in 5-7 business days in metros, and 7-9 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
How do I track my order?
You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link.
What if my order is undelivered?
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund which will reflect within 24-48 hours of initiation.
Exchange/ REFUND Policy
You can easily exchange orders by following the steps below :
Please write to us at email@example.com strictly within 48 hours of delivery or message us on customer care number.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
(a) have any questions, feedback or complaints relating to the collection, use or disclosure of your personal data or this Policy;(b) would like to withdraw your consent to any collection, use or disclosure of your personal data as set out in this Policy;
Please do not hesitate to reach out to us:
Contact us by sending an email to firstname.lastname@example.org / Phone number - +9339070825
Address -Muhaan, Samsing, Kalimpong - 734319
We will endeavor to respond within a reasonable timeframe.